Client name:

Tawuniya End Point Central




Saudi Arabia


About Tawuniya

The Company for Cooperative Insurance Tawuniya is a Saudi joint stock company established in 1986 as the first national insurance company licensed in the Kingdom of Saudi Arabia to practice all types of insurance in accordance with the cooperative principle legally approved. Tawuniya provides its customers with more than 60 types of insurance including medical, motor, fire, property, engineering, casualty, marine, aviation, Takaful, liability insurance and many other types of insurance. Since its establishment, Tawuniya has played a leading role in the Saudi insurance sector for 33 years, and has been able to enhance its competitive advantages and the quality of its services to become the first choice for insurance clients in the Kingdom of Saudi Arabia.

Business Challenges

Tawuniya’s IT environment has more than 3,500 desktop computers, connecting business applications, emails, and more, but managing the complete IT network for the organization presented a few challenges for the team. First, the organization’s locations are widespread. Especially in the advent of hybrid work culture, while IT technicians work from home or remote locations, the core IT team is based out of a single location. This made it challenging to provide prompt service to users without a proper endpoint management solution in place. Second, licensing had been a long-standing issue because it is a compliance requirement in the organization. So, complications arise with software licensing and inventory management. Ensuring consistency in updates for software versions and patches across the organization is virtually impossible without a unified endpoint management solution.

The Search For a Unified Endpoint Management (UEM) Solution

The Tawuniya IT team required a one-stop solution to tackle all its business challenges. A key requirement was the capability to provide remote support for PC-related issues, and manage inventory of installed hardware and software.

The Solution: Endpoint Central

Tawuniya search for a 360-degree endpoint management solution search was completed upon choosing ManageEngine Endpoint Central.

Utilizing Endpoint Central, Tawuniya has reduced wait times considerably for almost all support incidents by providing prompt service that saves a lot of man hours.

Software and hardware inventory management

Endpoint Central's license management features help Tawuniya block unwanted software from entering the network. Seamless management of physical and digital assets is enabled with the availability of predefined inventory reports and email notifications to monitor and manage everything from a single console.

Remotely taking control of the machine in LAN

Remotely resolving most help desk tickets has saved time and effort for both end users and help desk technicians at Tawuniya. Endpoint Central's one-click remote control options provide a plethora of remote access features like file transfer, built-in voice and video calls, recording remote sessions, and blacken end-user onitors that ease the troubleshooting process.

Deployment and installation of updates and patches

Endpoint Central's unified approach to endpoint management and security has helped Tawuniya Industry strengthen its IT security. Regular machine updates and upgrades ensure appropriate security standards are maintained throughout the organization.

The Endpoint Central Experience

With Endpoint Central, Tawuniya has experienced numerous benefits. From patching every device in the network, to gaining a complete overview of the IT inventory under one console with an enhanced security layer, Tawuniya relies on this all-in-one UEM solution to manage its remote and office-based workforce.

To top it off, Endpoint Central provides advanced remote troubleshooting capabilities. When a machine indicates problems in remote sites, it is dismantled and brought to the workshop for identification and repair. Previously, the machine might take one to a few days to arrive for the workshop engineers to identify and resolve the problem. Endpoint Central has streamlined this process by helping the workshop engineers identify and resolve most issues more quickly, saving valuable labor hours.

About Endpoint Central

ManageEngine Endpoint Central is a holistic unified endpoint management solution that helps in managing thousands of servers, desktops, and mobile devices from a central location. It automates the complete endpoint management life cycle, ranging from a simple system configuration to complex software deployment. With over 15 years of expertise in the IT management industry, ManageEngine Endpoint Central has understood the needs in the market, and developed the product to defend cyber-threats. Trusted by more than 25,000 customers around the globe, Endpoint Central helps businesses cut costs on IT infrastructure, achieve operational efficiency, improve productivity, and combat network vulnerabilities.

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