Messages answered late
Patients message on WhatsApp after hours and book elsewhere by morning.
CareDesk · Healthcare
Your AI front desk. Every patient answered, every slot filled.
CareDesk answers patients 24/7 on WhatsApp, your website and phone calls, in Arabic and English — and your reception team sees every conversation live on one screen.
For clinics · polyclinics · hospitals
caredesk.resemblesystems.com/live-inbox
WhatsApp · Fatima A.
Web chat · Omar K.
Voice call · Sara M.
Booking request · Dr. Ahmed · Dental
Patient asks for Thursday morning. Slot 10:30 is free.
ApproveAnother slot
Missed calls at peak times
Reception is busy with walk-ins while the phone keeps ringing.
No-shows
Empty slots mean idle doctors and lost revenue.
Three channels, one front desk
WhatsApp agent
Website chat agent
Voice agent
One AI brain behind every channel, so patients get the same accurate answers wherever they reach you.
How it works
- 01
Patient messages or calls
Any time, Arabic or English.
- 02
AI understands the need
Service, department, preferred doctor.
- 03
Checks real availability
Only offers slots that are actually free.
- 04
Request lands live on the front-desk screen
With sound alert.
- 05
Receptionist approves in one click
Or picks another slot, or declines.
- 06
Patient is confirmed automatically
On WhatsApp, in their language.
- 07
Reminders before the visit
24 hours and 2 hours ahead.
Assisted mode (default)
The AI prepares every booking; your team approves. Full control from day one.
Auto-booking mode
Once you trust it, the AI books routine visits directly into the calendar. Your team still sees everything live.
The live front-desk screen
Live inbox
Every WhatsApp, web and voice conversation as it happens.
Take over anytime
Step into any chat, then hand it back to the AI.
Multi-doctor calendar
Day view per doctor, drag-and-drop to reschedule.
Departments & branches
Built for polyclinics and multi-branch groups.
Arabic & English
Full right-to-left interface and bilingual agent.
Patient history
Every visit and conversation in one profile.
Safe by design
- The AI never gives medical advice — it books appointments only.
- Emergency messages are directed to 998 (UAE) / 997 (KSA) immediately.
- The AI never asks for Emirates ID, Iqama or insurance numbers in chat.
- Humans stay in control: every booking can require receptionist approval.
Who it's for
Clinics & dental practices
Live in days. No IT team needed.
Polyclinics & medical centres
Departments, many doctors, one front desk.
Hospitals
Department routing and integration with your hospital information system (enterprise edition, on request).
Questions, answered
See CareDesk live in 20 minutes.
Message the agent yourself during the call and watch the booking appear on the front-desk screen.